Refund & Cancellation Policy

Digital delivery. Premium templates (₹15 each, one-time) are digital goods delivered instantly — the design unlocks in your browser the moment payment is verified. Because of this instant delivery, please preview the design carefully before paying.

When we refund. Contact us within 7 days of payment and we will refund eligible cases to the original payment method (UPI / card / netbanking) within 5–7 business days:

• Payment succeeded but the template did not unlock (verified technical failure on our side).
• You were charged twice for the same template (duplicate charge — the extra charge is refunded in full).
• Money was deducted but the payment shows as failed.

When we cannot refund. Change of mind after a successful unlock and download, or loss of access because you cleared browser data, switched devices or browsers (unlocks live only on your device — please keep your downloaded PNG/PDF files safe).

Cancellations. Free templates need no cancellation. A premium purchase cannot be cancelled after the design has unlocked; if payment is still in progress, simply close the Razorpay window — no charge is made until you authorise it.

How to claim. Write to us from our Contact Us page with the payment id (starts with pay_, shown by Razorpay after payment), the template design number, and what went wrong. We respond within 2 business days.

Chargebacks raised without contacting us first slow down resolution for everyone — please talk to us first.